Return & Warranty Policy

At Dejhore Jewellery, every piece is handcrafted with care by skilled artisans. We are committed to delivering quality jewellery and ensuring your satisfaction.

Returns

We offer a 3-day return policy for products that are received damaged or broken.

To be eligible for a return:

• You must contact us within 3 days of receiving your order.
• You must notify us immediately upon opening the package if the item is damaged.
• A clear unboxing video is mandatory. The video must begin before opening the sealed package and clearly show the condition of the product upon opening.
• Photos of the damaged product may also be requested for verification.

Please note: Claims submitted without an unboxing video may not be eligible for return or replacement.

Color Warranty

We provide a 2-Year Colour Warranty on eligible jewellery.

This warranty covers:

• Manufacturing-related colour fading under normal use.

The warranty does not cover:

• Physical damage
• Scratches or dents
• Damage caused by chemicals, perfumes, water, cosmetics, or improper storage
• Normal wear and tear
• Accidental damage or misuse

Warranty Shipping

For warranty claims:

• Customers are responsible for shipping the product to us.
• Dejhore Jewellery will bear the return shipping cost when sending the repaired or replacement product back to you.

Non-Returnable Items

Returns or exchanges are not accepted for:

• Change of mind
• Incorrect size or personal preference (unless otherwise specified)
• Products damaged due to misuse or improper care

Refunds & Replacements

Once your return is received and inspected, we will notify you of the approval status.

If approved, we will:

• Replace the damaged product (subject to availability), or
• Issue a refund to the original payment method if a replacement is not possible.

Contact Us

If you have any questions or need to report a damaged item, please contact us as soon as possible.

Email: dejhorejewellery@gmail.com
Phone: +91 97972 22757